Video Enhancer can't process my file

[Dee Mon]

Are you sure you're using v1.9.6?
The only explanation for your situation is that when single SR filter is used everything works in YV12 and when VD filters are involved conversion to RGB32 happens. Probably VE requests ffdshow to decode to RGB and ffdshow refuses. We'll check this hypothesis...

[Arkamond]

Ah, it was FFDSHOW not having All supported for Raw frames. Ive noticed that it sometimes does that now.

[Arkamond]

Hmmm.... Well I have multiple other problems too. Sometimes VE will say "Unknown Exception Caught" normally the error code of 80004005. This happens sometimes when I put a lot of filters in.
My Process for one video that constantly does this:

SR: 2560x1440 for both input and output. (This is normal double rez of original frames)
MSU Smart Deblock
MSU Color enhancement
MSU Denoise
SR:1920x1080 for both input and output
MSU Smart Deblock

Does VE try to do this all at the same time or something? All of these filters work correctly by themselves or with some other filters. This is only 1 of the annoying bugs that I encounter. Here are others:

Locking up after an exception is caught and requiring to end process through Task Manager

Not correctly showing the video in preview or processing with some filters (even with uncompressed codec) Also sometimes repeating the usage of filters will make the video look chaoitic and swirly and practicly make the video a big whirlpool of the video. (two normal MSU Deblocks (not Smart deblocks) will do something like this.)

Like I said, im not sure if VE is processing all of the filters at once per frame or doing each at a time or something relative to that. I do not see a reason why two of the same filter would totally distort the image if it was just a line the process went through.  But im not a Visual coder so I do not know. I would just like some of these bugs fixed if possible and if you can explain what my problem is of why it wont process. Thanks! And keep up the good work.

[Dee Mon]

Thanks! We need more reports like this, otherwise such bugs will remain undiscovered.
In the options window one can choose whether to use multithreading or not. When it's used, all filters work simultaneously, but each with its own data (e.g. filter #1 processes frame 2 while filter #2 processes frame 1 which came out of filter #1). When it's turned off, all processing is sequential. Theoretically some filters may have some global data which may cause problems when two instances of same filter work in parallel. We'll try to reproduce your bugs and see what's really happening.

As for exceptions, we'll try to get it better but it's not easy: when an exception happens it often brings its source (filter or codec or VE itself) into an inconsistent state which is hard to recover. And if an exception happens in another thread created by a filter, a codec or MS DirectShow runtime (which connects all the parts together) that's even harder to catch and recover. Previously it caused VE to crash and now VE can save a report and quit. If you got any of those crash reports, don't forget to send them to us.

[Arkamond]

Also there is another bug that if you select "Delete" to some filters in the Advanced mode of SR in the list there it will crash VE. Sometimes it will not and sometimes it wont. I have experienced it more so after I have converted a video file. Also I get unrecoverable Errors (with a different video file and filters) 99 out of 100 is caused by bad codec. Which the codec works for everything else so I think its the 1 in 100 scenario.

Filters I used for that:
SR normal double rez to 2048xx872 2048x872
SR again to 4096x1744
MSU Smart deblocker
MSU Smart deblocker
MSU Smart Sharpen
SR to 1920x1080

Im not sure how to send you the error report though.

[Dee Mon]

When VE says about unrecoverable error and those "99 out of 100" words it should say where it saved a crash report and prompt to press OK to open that folder. There must be CrashLog.txt file containing information on where exactly the error occured. There it's usually clear whether it happened in a codec, a filter or VE itself.

In Windows 7 the folder is usually
C:\Users\<username>\AppData\Local\Video Enhancer
and in other versions of Windows it may be a bit different location (the system tells VE where to place these files).

[Arkamond]

How do I send the reports? Do I post them to the forums or is there a magical send button somewhere?

[Arkamond]

Also il be glad to send you more bug reports. I enhance a large variety of video's (game cinematics mostly) and I use a lot of filters. And I want those filters to work So il probably make my own forum topic under Video Enhancer about all the bugs I find.

[Dee Mon]

Yes, you can make a topic and post there or send the CrashLog files by email to support @ infognition.com.

[Arkamond]

Well il be sending all of those error reports to you. Every one I get. Although a lot of them I dont get any error reports for. Most of the time I get Unknown Exceptions. It really makes me annoyed when I get more unknown exceptions and lockups in the program then anything else.

More info on deleting filters: If you put two MSU smart deblockers in and delete one the program will still work. When you delete the second one the program freezes and has to be closed through Task Manager.
It will do the same thing if you delete any filter first too. 

Also its just sort of random times I get errors... I can have a couple filters, use them, and it will work but in the preview the video doesnt look how I want it. So I change some parameters in those filters and then I get a Unknown Exception.

Also moving the Program window is buggy. The window doesnt drag like normal. It sort of snaps to the location you move it to rather then actually moving.

Also your program has a VERY large ammount of Instability. That is why I think I have all of these errors. I think its in the base coding of the program more then the filters or anything being used.

Also! Sometimes the program will lock up at the end of processing. I dont remember what file this was with but the file was written and worked correctly. I just crashed at the end for some reason...

[Dee Mon]

Thanks, got a couple of reports.
What's interesting there is that you don't use the latest version. For some files their sizes are not the same as the ones installed by the current installer. So try deinstalling VE and setting up the latest version.

Do you remember where (and when) you got your installation from?

[Arkamond]

I got mine from the site here about a month ago. Il install it again though.

[Arkamond]

I still get the same errors. Il send you another report.  Also I got an error in a command prompt from VE that said something like OMG Abort. It was a very brief window so I couldnt read it but it just closed VE right away. I used the same settings for the filters again to see if it would re-occur but it didnt..

And there is a bug with the overwriting process I think. or just the writing process. Sometimes if I have a video clip thats about 1 second long it will convert just fine. But if I try to convert it again in another converter (Any video converter) or put it into Windows Movie Maker (Win 7) it wont work. the video will play in Windows Media player. I also have other 1 second clips but they seem to be fine.

[Dee Mon]

Yes, I've reproduced the bug, SR module crashes on resolutions higher than 5000 pixels. We'll fix it.

[Manoman455]

Is this a bug when outputting a video resolution with a demension higher then 5000? If so why is the video you outputing so dang large? highest Ive gone is 3840x2160 (2160P). well the big guys behind video enhancer will probably have a fix in no time. So what is the max resolution video enhancer can output then? im guessing 4999x4999 or 5000x5000, if so I would just use the SR first followed by the ffvdub plugin with the lanczos4 resize to desired resolution, of course this probably wont produce quality the same as if video enhancer did it all natively.